Frequently Asked Questions

Have a question? We've got you covered. If you don't find your answer here, feel free to reach out.

🚚 How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping typically takes 2–7 business days depending on your location in Canada.

🇨🇦 Do you ship across Canada?

Yes! We ship Canada-wide. Shipping rates are calculated at checkout based on your location.

📍 How can I track my order?

Once your order ships, you may receive a tracking number by email. Use it to follow your package directly from the carrier's website.

💳 What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout including Shop Pay, Apple Pay, and Google Pay.

🔄 Can I return an item?

Yes, we accept returns within 30 days of delivery for unused items in original condition. Some clearance, final sale, or hygiene products may not be eligible. Please email us before sending anything back.

🏠 Do you offer local pickup?

Local pickup may be available on select products. If eligible, this option will appear at checkout.

✉️ How can I contact customer support?

You can reach us at kscommercecanada@gmail.com. We typically respond within one business day.

Still have questions? Don't hesitate to get in touch — we're happy to help!