Shipping Policy

Last updated: September 02, 2026

We want your Dreyka order to arrive safely and as quickly as reasonably possible. Please review the following information about order processing, shipping, and delivery.

Where We Ship

We currently ship to addresses across Canada.

At this time, international shipping is not available unless otherwise stated at checkout.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Business days are Monday through Friday, excluding statutory holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

Shipping Times

Standard shipping within Canada typically takes approximately 2–7 business days after shipment.

Delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances outside our control.

Remote and rural destinations may require additional delivery time.

Shipping and delivery estimates are provided as estimates only and are not guaranteed unless expressly stated otherwise.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been shipped.

Tracking information may take some time to update after the carrier receives your package.

Shipping Rates

Shipping rates are calculated at checkout based on factors such as your delivery location, order details, and available shipping method.

The applicable shipping charge will be displayed before you complete your purchase.

Local Pickup

Local pickup may be available for select orders or products.

If local pickup is available for your order, the option will appear at checkout along with any applicable pickup instructions.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible at support@dreyka.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Dreyka is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Shipping Delays

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

Carrier disruptions.
Severe weather.
High seasonal shipping volumes.
Transportation disruptions.
Remote delivery locations.
Incorrect or incomplete addresses.
Other events affecting courier or postal services.

Where appropriate and where we are aware of a significant issue affecting your order, we may contact you by email.

Dreyka is not responsible for carrier delays after an order has been transferred to the shipping provider, except where required by applicable law.

Lost or Missing Packages

If your tracking information shows that your package is delayed, missing, or has not updated for an extended period, please contact us at support@dreyka.com.

We may ask you to confirm your shipping information and may contact the shipping carrier to investigate the shipment.

If a shipment is confirmed to have been lost before successful delivery, we will work with you toward an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

Check around your property and any safe delivery locations.
Check with household members, neighbours, building management, or concierge staff where applicable.
Confirm that the shipping address on your order is correct.
Contact the shipping carrier if additional delivery information is available.

If the package still cannot be located, contact us at support@dreyka.com and we will review the situation with you.

Returned or Unclaimed Packages

Packages may be returned to us if they are refused, left unclaimed, or cannot be delivered because of an incorrect or incomplete address.

If an order is returned to us, we will contact you where reasonably possible.

Additional shipping charges may apply if you request that the order be shipped again.

Any refund provided for a returned or unclaimed shipment may exclude original shipping charges and additional carrier fees where permitted by law.

Damaged Shipments

If your package or product arrives damaged, contact us as soon as reasonably possible at support@dreyka.com.

Please include:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the shipping packaging where relevant.

We will review the issue and work with you toward an appropriate resolution.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, services, or business practices.

The latest version will be posted on this page.

Contact

For questions about shipping, tracking, or delivery, contact:

Dreyka
Email: support@dreyka.com