Refund & Return Policy

Last updated: September 02, 2026

We want you to be satisfied with your Dreyka purchase. Please review the following policy before requesting a return or refund.

Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, the item must:

• Be unworn, unused, and unwashed.

• Be in its original condition.

• Have all original tags attached.

• Be returned with its original packaging where applicable.

• Show no signs of wear, washing, alteration, damage, stains, odours, makeup, deodorant, or other use.

We reserve the right to refuse a return that does not meet these requirements.

To request a return, contact us at support@dreyka.com within 14 days of receiving your order. Please include your order number and the item or items you would like to return.

Do not send an item back without first contacting us. Return instructions and the applicable return address will be provided after your return request has been reviewed.

Return Shipping

Unless the return is the result of an incorrect, defective, or damaged item caused by us, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless required by law or the return results from an error on our part.

We strongly recommend using a tracked shipping service when returning an item. Dreyka is not responsible for return packages that are lost or damaged while being shipped back to us.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow several business days for the refund to be processed after approval. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

Shipping costs are not refunded unless otherwise stated in this policy or required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@dreyka.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs showing the item and the problem.

If we determine that the item was defective, damaged before delivery, or sent incorrectly, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Where the issue was caused by us, you will not be responsible for reasonable return shipping costs.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Items marked Final Sale at the time of purchase.

• Gift cards.

• Items that have been worn, washed, used, altered, or damaged after delivery.

• Items returned without their original tags.

• Items with stains, odours, makeup, deodorant, pet hair, or other signs of use.

• Personal or hygiene-sensitive products where returns would be inappropriate for health or hygiene reasons, where applicable.

This section does not limit any rights you may have under applicable consumer protection laws.

Sale Items

Regular sale or discounted merchandise may be returned if it otherwise meets the requirements of this policy, unless the product is clearly marked Final Sale before purchase.

Items marked Final Sale cannot be returned for change-of-mind reasons.

Final Sale status does not remove any rights that cannot legally be excluded, including applicable rights relating to defective, misrepresented, or incorrectly supplied products.

Exchanges

If you would like a different size or item, contact us at support@dreyka.com.

Exchanges are subject to product availability. Because some Dreyka products may be produced or released in limited quantities, we cannot guarantee that another size, colour, or product will still be available.

If an exchange cannot be completed, you may be offered a refund for an eligible return in accordance with this policy.

Sizing

Customers are responsible for reviewing the product description and available size guide before placing an order.

Selecting an incorrect size does not make an item defective. However, eligible items may still be returned within the 14-day return period provided they meet all requirements of this policy.

Refused or Unclaimed Deliveries

Orders that are refused, left unclaimed, or returned to us because of circumstances outside our control may have applicable shipping or carrier charges deducted from any refund where permitted by law.

Please ensure that your shipping information is complete and accurate before submitting your order.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@dreyka.com

We cannot guarantee that an order can be changed or cancelled after it has been placed. Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

If the order has already shipped, the normal return process will apply.

Consumer Rights

Nothing in this Refund & Return Policy is intended to limit or exclude rights or remedies available to you under applicable consumer protection laws.

Where applicable law provides you with rights that conflict with any part of this policy, the applicable legal requirement will take priority.

Contact

For questions about returns, exchanges, damaged items, or refunds, contact:

Dreyka
Email: khizar@dreyka.com